FAQ
Shipping
What is your shipping policy?
We offer free worldwide shipping on all orders. All orders are fully tracked from dispatch to delivery.
How long does shipping take?
US/Canada: 7-14 days. Australia, New Zealand and Europe: 10-18 days. Worldwide: 12-20 days. Please allow 1-3 days for processing.
Returns
What is your return policy?
We offer a 30-day guarantee. If you are not satisfied, contact us and we will arrange a return or replacement. Items must be in new, unused condition in original packaging.
What if my order arrives damaged?
Please contact us within 7 days of delivery with photos or video of the damage and we will send a free replacement immediately.
Product Care
How do I season my wooden mortar and pestle before first use?
Grind dry white rice 2-3 times until it comes out clean. This removes any wood residue and prepares the surface.
How do I clean it?
Hand wash only with warm water and mild soap. Never put it in the dishwasher. Dry immediately after washing.
How do I maintain it?
Oil it monthly with food-grade mineral oil to keep the wood conditioned and prevent cracking.
Will it crack or split?
No - as long as you hand wash it and oil it monthly, solid acacia wood will not crack with normal use.
About Our Product
What wood is it made from?
Solid acacia wood - one of the most durable, food-safe, and naturally beautiful hardwoods in the world.
Is it food safe?
Yes. It is made from 100% natural acacia wood with no synthetic coatings, stains, or plastics. Completely food safe.
What size is the mortar and pestle?
The mortar is approximately 4.7 inches (12cm) in diameter and 5.1 inches (13cm) tall. The pestle is 8.3 inches (21cm) long. Perfect for everyday spice grinding.
Where is it made?
Hand-carved by skilled artisans. No machines. No mass production. Every piece is slightly unique.